Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Resolution Guarantee

  • Each ticket you submit to the technical help Department will be replied to within up to 1 hour. All common issues shall be taken care of immediately. However, if the service request you have sent calls for some help from a licensed technician, we’ll send the ticket to him and will let you know about the delay.

  • Top quality support service
  • Expert Technical Help Service

  • We’ll be working for you around the clock to provide you with advices and client support as well as to aid you with any issue that you may have whilst organizing your virtual server. We can support you with all installed in advance software, plus your Operating System, server administration panel (in accordance with the VPS type) and the Website Control Panel made solely by our company.

  • Intuitive help center
  • An Educational Help Zone

  • A complete and frequently updated collection of articles is incorporated into our custom–built Website Control Panel. It gives you quick tips on how to execute all the basic web site managing duties. The Help area supplies descriptive how to article tutorials and step–by–step video guides. You can access the Help area by clicking the Help or Video buttons in the upper right part of each Control Panel section.