Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You can find almost all the answers to your questions in the intuitive Help Center built into your Website Control Panel. It offers an ever–enlarging knowledge base with regularly asked questions and detailed how–to articles contributed by our accomplished client support staff.

  • Top quality support service
  • Educational Video Clips

  • For those of you who prefer to discover how to handle a typically encountered issue by watching an educational video clip, we have added a compilation of video tutorials to our Website Control Panel. All the video clips are brief and simple to understand. They offer step–by–step presentations of different site management actions.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a round–the–clock customer care service and a 60–minute response guarantee. Our competent tech support engineers will be available 24/7/365 to answer your enquiries and to troubleshoot any problem that you may face. Just submit a help request from the Help section and we’ll get back to you without any delay whatsoever.