Client Support Channels
A 60–Minute Response Time Guarantee
Every single assistance request you send to us will be responded to within maximum 1 hour. In case your ticket or e–mail requires further assistance from a server admin, we will forward it and leave a note to notify you that your case is being examined. If you take advantage of our Optional Managed Services package, any of the server administration services included there will be carried out at a time that is suitable for you.
A Premium Client Support Service
- We will be at your disposal 24–7 to respond to any queries that you may have pertaining to our Website Control Panel and any of the apps that we have preinstalled on your behalf on the dedicated hosting server. In case you also need help tackling server admin procedures, check out our Optional Managed Services package, which includes backup disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
We have equipped our Website Control Panel with an elaborate knowledge base, which includes elaborate explanations of its features and functions. Plus, we have filmed exhaustive video tutorials that will further instruct you how to carry out a certain task or solve a typically encountered issue. The how–to articles and the tutorial videos are readily reachable from each Website Control Panel section via the Help and Videos buttons in the upper right corner.