Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our client assistance crew is taught to shortly attend to all our cloud hosting users’ problems and information questions. Via our ticket system, it’s possible to post your issue and a support crew member will likely go back to you within max sixty minutes. In actual fact, practice has shown us that the average resolution time is 20 minutes.

  • Top quality support service
  • A Top–quality Support Service

  • It is easy to email us 24x7x365 with any problem you possibly have related to our services. Now we have techs present on daily basis to provide help anytime necessary. You can use the ticketing system or post an e–mail anytime, or pick up the phone or use the live chat within working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Control Panel gives an in depth practical knowledge base which is built into all sections. In each part, you will find a Help press button which will load for you a list of step–by–step courses on how to take advantage of a certain function or complete a selected action. Moreover, we have created educational videos so that you can get a better idea of the Control Panel’s interface.