In case you have ever had a cloud hosting account before or you have dealt with any other type of online service, you probably know from your own experience that for some things it's better to speak with a live person on the phone than to exchange support tickets or emails. If you want to find out more about a specific service before you buy it or when something small has to be done, for example, it is really far easier and a lot faster to do it in real time. If you're given the option to contact representatives over the phone, it is very likely that you're using the services of a real web hosting provider, not just a reseller. The level of support that you'll get by phone may differ between different companies - from common matters to professional tech support. Typically the majority of providers will offer you pre-sales assistance and first level phone support, while more complicated tech matters are handled through email or tickets.
Phone Support in Cloud Hosting
We believe that having the option to communicate with a live representative is rather important, so we have three support lines worldwide (UK, USA and Australia) and you'll be able to reach us on the phone for fourteen hours a day. In case you consider getting one of our cloud hosting, for instance, you will be able to give us a call and find more about our solutions before placing your order to make sure that we do meet all the system requirements for your sites. Following your purchase, you can contact us about any sales or billing troubles you may experience, or get any type of general or basic technical info you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, which will make it easier to keep track of the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always someone to assist you when you have any queries about the semi-dedicated server plans that we supply. Whether you wish to know more about the packages, you have a billing issue or some general problem, you can just give us a call. Though some more complex issues may require a ticket so as to give some time to our technical support team to investigate, we will assist you with quite a lot of tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United States, the UK and Australia, we have local telephone lines in these countries as well. In case you are in another country, we have an international number where you are able to get in touch with us.