If you are a site owner, a problem could always crop up and it does not necessarily need to be connected with the hosting service. For instance, something may go wrong when you bring an Internet app up to date or some important data can be edited or deleted unintentionally. Irrespective of what the nature of the problem may be, you will need to touch base with the respective tech support team and request them to restore a backup or to help you troubleshoot the problem that you are confronting. How fast they’ll do this will predetermine the time that your websites will be down. For particular websites such as community portals or e-commerce portals, a recurrent inaccessibility often means lost visitors and cash. With that said, it is rather important for you to use the services of a hosting company that provides not only a good help desk service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting come bundled with a one-hour response guarantee, which goes to say that no matter what query or complication you may have, we’ll always be there to lend a helping hand. The fact is, it rarely takes more than half an hour to get a problem sorted out or a question answered, and this is valid for both sales and technical matters. Our support team representatives are available 24x7, even on weekends and official holidays, so you will get timely assistance at all times. We know precisely how expensive time can be, so by the time we reply to your email or support ticket, we’ll have explored the issue and, in case we haven’t resolved it, we will supply you with more details on what you have to do on your end – when the circumstances necessitate it. With our support services, you can rest assured that there will be someone to lend you a helping hand straight away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care team reps are available at all times and they will reply to any support ticket that you open from the web hosting Control Panel within no more than 1 hour. The response time is guaranteed no matter if you’ve got a general enquiry related to your semi-dedicated server or you run into a certain problem and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week, 365 days a year to tackle any billing, technical or general issue. In case you contact us about anything that’s within our capability, we will solve it before we respond, which implies that you won’t have to wait for hours or days while the problem lasts. In case there is something that you need to do on your end, we will give you the needed information – what workable solutions to try, what steps to take, etc.