A live chat is one of the methods of communication offered by some website hosting companies as a part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of contact is quicker as compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word in comparison to a phone call with an agent. Furthermore, if the issue that you experience requires some time to be investigated and resolved, you'll be able to do something different in the meantime instead of just waiting, as you would have to do when you call. Also, you can take advantage of a live chat support service free of cost provided that you have world wide web access even when your website hosting supplier is located in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
As a part of the support services that we provide for all of our cloud hosting, you can find live chat support which is available 24x7, even on holidays. You will be able to get in touch with us regardless of whether you already own an account or not, as we can assist you with pretty much anything, ranging from supplying you with basic information about our services in case you aren't a customer yet and you are considering to purchase one of our plans, to assisting you with installing an e-mail account in an email client. Part of the problems are more complex and time-consuming, so you'll need to use the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a few things.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is online every day, even on weekends and holidays. It's the best way to learn more information about our semi-dedicated hosting services if you do not have an account yet or to get some issue resolved if you are a customer and our support representatives will assist you in real time regardless of the time of the day you join the chat. In case you're hestitating which package is better for your websites, in case you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or when you've got troubles setting up an email account on your machine, you can contact us and we'll supply you with the required info promptly. Our live chat is accessible even after our phone lines go off for the day, therefore when you have an account here, you can be certain that you will always find quick assistance with any question or problem that comes up.