A ticketing system is the most widespread means of correspondence that web hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to resolve an issue that takes a certain period of time to investigate or that needs to be forwarded to an administrator. In this way, all comments given by either side will be stored in the very same location in the event that someone else wants to work on the given problem and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you will need to sign in and out of at least 2 accounts in order to execute a certain task or to get in touch with the company’s customer support team. If you want to manage a number of domains and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. On top of that, it may take a substantial amount of time for the provider to respond to your tickets.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting come bundled with an integrated ticketing system, which is included in our custom-developed Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia permits you to manage everything connected with the hosting service itself in one and the same location – invoices, files, e-mails, support tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with a few clicks of the mouse without ever leaving your hosting Control Panel. During the process, you can pick a category and our system will present you with a variety of educational articles, which will give you additional information and which may help you resolve any given issue even before you open a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated hosting services, was designed with the notion that you should be able to manage everything connected to your account in one location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a query or confront a challenge, you can contact our customer care team members right away without having to go to some other admin dashboard. You can browse your files or check various settings within your account while opening a new ticket or reading the reply to an older one. In case you’ve got a lot of tickets and you want to find a specific one, you can use the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in no more than one hour regardless of the nature of your query or problem.