A ticketing system is the most widespread means of correspondence that web hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to resolve an issue that takes a certain period of time to investigate or that needs to be forwarded to an administrator. In this way, all comments given by either side will be stored in the very same location in the event that someone else wants to work on the given problem and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you will need to sign in and out of at least 2 accounts in order to execute a certain task or to get in touch with the company’s customer support team. If you want to manage a number of domains and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. On top of that, it may take a substantial amount of time for the provider to respond to your tickets.