Being able to get in touch with your cloud hosting provider whenever you have any questions or experience any troubles is quite important and how quickly they will answer back and take action is usually crucial, particularly if your website is business-oriented, as more downtime often means losing potential customers. The support options are, in addition a quick way to distinguish genuine suppliers from resellers. The latter usually respond only to e-mail messages or support tickets and you may need to wait for a day or longer in order to receive a response. If the problem requires a few responses, you'll end up losing a few days so as to have a simple problem resolved. Using the services of a genuine and trustworthy website hosting company, you will be in a position to contact the support anytime and get a prompt response whatever the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
Our cloud hosting
include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our web hosting solutions well before you make an order or you're an existing client and you have any kind of question or some difficulty, you'll be able to contact us anytime, which includes weekends and holidays. We have multiple channels to get in touch with us - a couple of phone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any troubles which need more time to research and fix. In contrast to various other web hosting providers, our trouble tickets feature a warranted maximum reply time of only one hour, which means that no matter what the trouble is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive prompt help, in particular when your site is not running effectively for whatever reason. All of our semi-dedicated hosting services
come with 24/7 customer and technical support, therefore if something comes up, you can use plenty of ways to get in touch with us - telephone line with a few local numbers internationally, live chat, email messages and tickets. The first two choices are for billing, pre-sales and general matters, which means that in case you do not have an account yet, for instance, you're able to get additional info about our solutions, or we will help you with less difficult technical problems. The second two methods are for solely tech issues or everything which is more time-consuming because it's much easier follow the correspondence between you and our support team. The warranted maximum reply time for them is just 1 hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day so as to get assistance like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Web Hosting
Using our VPS web hosting services
, you will not ever need to wait for more than one hour in order to receive support for any type of issue that you may experience with the server or the software which comes pre-installed with it. We guarantee this short answer time for all the support tickets which you open via your billing Control Panel or email messages which you send to our tech support crew. Furthermore, we have local phone numbers in several countries worldwide plus a live chat service where we are able to assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the various methods of communication, so regardless what your question or problem is, there's always somebody to help you promptly. In the event that you need assistance with third-party software, that you cannot set up or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to get timely support in general, let alone if you run an entire server, so each dedicated server
that we provide includes 24/7 support with 1-hour reply time warranty regardless of the problem. This service is free of cost for any kind of issues with your server or the software that was installed by our admins through the setup, therefore you are able to get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing area or you could send an e-mail, and the actual response time for either rarely surpasses 30 mins since we have admins available twenty-four hours a day. If you need general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you may take advantage of our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, that you will be able to add to your server plan through your billing Control Panel.